Discover How Managed Hosting Customer Service Can Make A Difference
One of the largest technological debates that you can find many new blog or website owners wrestling with online is the choice between using shared hosting or managed hosting services when it comes to choosing a website host. Sometimes choosing between the two can come down to one simple fact that is based largely upon what you expect to receive from the company when it comes to customer service because the primary difference between managed hosting and all other types of web hosting is the level of customer service that you receive.
It goes without saying in most circles of the debate that when it comes to customer service managed hosting solutions offer the best customer service. This is due to the fact that all IT problems and maintenance is taken care of by the hosting party instead of by you, which means that you can always call up the company for aid. Essentially once you purchase a managed web hosting solution the only thing you have to worry about is actually creating your website, because from a technical standpoint they will take care of everything else. This is not true if you choose any other form of hosting.
Almost every managed hosting company also offers around the clock customer service for this very reason because if something happens you will need their aid to fix the server since you do not have access to it or any components. Some people do not like this fact because they want to be able to fix problems as they arise on their own, which is why shared hosting is sometimes the best choice for those with knowledge of computer networks. For the rest of the world however, having someone that is always on call to help at no extra charge is well worth a few extra dollars a month.
A bonus perk is that even though the person that takes your phone call may not be fully qualified for troubleshooting, once the type of problem is identified that you are experienced the managed hosting company will match you with an IT professional that will be able to fix the problem in one phone call so that your business is never down for long due to a technical problem that needs sorted out and you do not need to worry about explaining a complicated fix or concern to an untrained telephone agent.
Finally, most managed hosting solutions also offer you some type of technical account manager that can help you with the hosting configuration at any of the time of the day if you need to make a minor adjustment on your own. Of course, you can always call customer service and have them take care of it for you if you are not so comfortable with the technical aspects of hosting which is why managed hosting is often the primary choice of those without technical expertise when it comes to the web.
About the Author:
Claranet are a leading managed services provider offering both hosting and network services for small and large businesses. To view the full range of services offered by Claranet, visit www.claranet.co.uk
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